Frequently Asked Questions
1. What are some of the ways cyclists use a TiGr® mini to lock a bike?
- Rear wheel and frame to rack using Sheldon Brown Method
- Front wheel and frame to rack
- Frame to rack
- Please let us know how you use yours: firstname.lastname@example.org
2. How do I attach the mounting clip for the TiGr® mini and mini+
- The mounting clip is designed to attach to a bike frame using water bottle cage mounts on the frame.
- It is as easy to attach as a bottle cage.
- The mounting clip also works with many bottle cage adapters.
3. What are the key differences between the TiGr® mini and mini+
- The asymmetrical shape of the mini is intended to provide just enough locking area from minimal use of titanium
- The symmetrical shape of the mini+ provides more versatility.
- The mini provides up to 7 inches X 4 inches of locking area at the longest and widest points
- The mini+ provides about 8 inches X 4 inches of locking area
4. Lock mechanism lubrication and maintenance
5. Can I get a new TiGr Lock that is keyed to match a TiGr Lock I already have?
Yes, if you order the new lock on tigrlock.com. We need the key code of the lock you have in order to build up a new lock to match the code.
The code is stamped on the diamond shaped metal tag that came with the keys.
Please add a note a check-out saying you would like the new lock to be keyed to match, and provide the key code info.
Allow up to a week additional processing time for building up new cylinder and cutting keys,
Please send a note to email@example.com if you don’t have the key code info you need.
6. Who are authorized TiGr Lock sellers?
Local Bike Shops
Independent Bicycle Dealers
Retailers listed here
TiGr Lock on Amazon.com and ebay.com
TiGr Locks purchased from a non-authorized TiGr Lock seller are not covered by manufacture warranty. Examples of non-authorized sellers include any seller on amazon.com, ebay.com or any other online marketplace other than TiGr Lock (Stanton Concepts, LLC)
7. Can I get multiple TiGr® Locks Keyed Alike (KA)?
- Please send a note to info@tigrlock requesting Keyed Alike (KA) locks when you place your order.
- The TiGr® mini 2-Pack comes with KA locks.
- There is no additional charge for KA locks.
- In most cases we are not able to provide a new cylinder that is keyed like a cylinder you already have. Please send note to info@tigrlock to learn more.
8. How do I order more TiGr® Lock keys?
- We need the Key Code* that came with your lock in order to cut new keys
- You can order replacement keys here.
- Please be sure to provide key code and email when you place your order.
* The Key Code is stamped into the diamond-shaped metal tag that comes with the keys, or onto the key itself.
You can also register your key code with us via the key code registration form. That way we can keep track of the key code for you. Otherwise, please keep that code in a safe place.
9. Is the TiGr® lock cylinder compatible with all versions of the TiGr® bow?
Yes, all versions of the TiGr® cylinders are compatible with all versions TiGr® Bows.
10. Which length bow would I need to capture both wheels on my bike?
If the rim-to-rim distance on the bike (as represented by the red line in the image below) is less than about 21 inches, the STANDARD BOW will likely be long enough to capture both wheels on the bike. If the rim-to-rim distance is less than about 27 inches the LONG BOW will likely be long enough to capture both wheels.
The inner diameter at the bend for all lengths is about 2 in. The SHORT BOW is not designed to capture both wheels (without removing a wheel).
Please send a note to firstname.lastname@example.org if you would like more help with sizing questions (and any other questions you may have)
11. Can the clear PVC sleeving on my TiGr®Bow be replaced?
Yes, please send a note to email@example.com. We will generate a Return Authorization (RMA) and make arrangements to replace the sleeving at no charge.
12. I’m an early customer and my bow doesn’t have cleats, can I get them added to my TiGr® Bow?
Yes. Please send a note to firstname.lastname@example.org. We will respond with a Return Authorization (RMA) number and further instructions.
We will add the cleats to your bow and ship the bow back to the address you provide (we cover return shipping to US addresses). There is no charge for this service.
We started shipping TiGr® Bows with cleats in late 2012. The cleats have three main benefits: they increase resistance to certain types of leverage attack, they make it easier to couple and de-couple cylinder from the bow, and they add to the fit/finish of the bow.
The cleats are attached to the bow with a steel rivet. The rivet is not part of any security layer. If the rivet were absent from the assembly (or drilled out) the integrity of the lock would not be compromised (see FAQ no.8).
13. Are the rivets on the TiGr® bow a security issue?
No, they simply attach the cleat to the tips of the TiGr® bow. Below is an 3-D interactive cutaway view of the bow – cylinder coupling in their locked state:
14. What other bike locks provide comparable security according to independent testing?
15. How do I install the TiGr® cinch straps
Here’s what we do. It works with most bikes, but not all:
1) With the fuzzy side of the strap facing the bike frame, thread the strap under any cables that run along the top tube.
2) Thread the end of the strap through the plastic buckle
3) Wrap the strap back on itself.
16. How do you use the straps to carry the TiGr® bow?
Here’s what we do. It works for most bikes, but not all:
1) Position two silicon o-rings towards the ends of the bow. Position the other two o-rings at the bend of the bow.
2) Slide the bow along the sides of the top-tube (carry the lock cylinder separately in a pocket or bag).
3) Squeeze the bow tight to the bike frame and wrap one strap back around on itself as tight as you can, then repeat with the other strap.
The only things touching the bike frame should be the silicon o-rings and the fuzzy sides of the straps. If you let the exposed ends of the bow rub against the frame you will scratch your bike. To avoid scratches avoid letting the exposed ends rub on the frame while you ride.
17. How secure are TiGr® Locks
TiGr® Titanium Bike Locks provide very good security for longer rides and shorter stops in higher theft risk situations.
Since 2011 TiGr® Titanium Bike Locks have saved many bicycles from theft many theft attempts by real-world bike thieves wielding real-world bike thief tools such as bolt cutters, hacksaws, crow bars, car jacks, hammers, some sort of fire, some sort of freezing and more.
In independent testing by lock testing experts, independent lock testing labs, journalists and concerned citizens TiGr® titanium bike locks have been found to provide security comparable to much heavier steel u-locks, folding locks and chain bicycle locks.
TiGr® bow-lock style titanium bike locks (the original) are able to capture both wheels on most road bike style bikes without having to remove a wheel or use an additional device such as a cable.
Using a good lock properly reduces the risk of bike theft. However, no bike lock can eliminate the risk of bike theft. All locks can be defeated. Always lock around a piece of the bike that can not be removed with a tool. Always lock to a secure bike rack. Avoid leaving bikes unattended in high risk areas for extended periods of time. Ride your bike!
More information on the testing page.
18. How secure are the old 0.75 in. wide TiGr® Locks
The 0.75 inch wide TiGr® Locks offered in the original Kickstarter campaign and in the early years provide excellent resistance to common bike theft tools including tin snips, side cutters, hammers and leverage devices. They provide good security for short stops and moderate risk situations.
0.75 inch wide variations of the bow-lock are available upon request